Terms & Conditions
Last updated: May 2026
Welcome to EverGreater. These Terms & Conditions explain the rules and conditions for using our website, submitting inquiries, requesting samples, requesting quotations, and communicating with us about custom packaging, branded gifts, apparel, and related products.
By using this website, submitting a form, requesting a quote, requesting a sample, or communicating with our team, you agree to these Terms & Conditions.
1. About EverGreater
EverGreater provides custom bakery packaging, branded gifts, apparel, and related business packaging solutions for bakeries, dessert shops, cafés, food brands, event suppliers, retailers, and other business customers.
Our website address is:
https://eg-bakerysolution.com/
This website is used to introduce our products and services, collect inquiries, support quote requests, sample requests, custom order discussions, and business communication.
2. Use of This Website
You may use this website for lawful business and informational purposes only.
You agree not to:
- Use this website for illegal, misleading, or harmful activities
- Attempt to damage, disrupt, or interfere with the website
- Copy website content for unauthorized commercial use
- Submit false, incomplete, or misleading information
- Upload files that contain viruses, harmful code, or illegal content
- Use our product images, text, or brand materials without permission
We reserve the right to restrict access, remove content, or refuse communication if we believe the website is being misused.
3. Product Information
We try to provide accurate product descriptions, images, sizes, materials, colors, and service information on our website.
However, product images, mockups, samples, colors, textures, and packaging effects shown on the website are for reference only. Actual products may vary depending on material, printing method, finishing process, lighting, screen display, production batch, and customer specifications.
For custom orders, final details should be confirmed through quotation, artwork proof, sample confirmation, or written communication with our team.
4. Inquiries and Quote Requests
When you submit an inquiry or request a quotation, we may ask for information such as product type, size, quantity, material preference, printing requirements, artwork files, delivery location, and other project details.
A quotation may depend on factors including:
- Product type and structure
- Size and material
- Printing method
- Surface finishing
- Order quantity
- Packaging requirements
- Sample needs
- Delivery destination
- Production schedule
- Currency and shipping terms
Any quotation provided by EverGreater is for reference until all details are confirmed in writing.
Prices may change if specifications, quantity, design, material, shipping terms, or production requirements change.
5. Custom Orders
Most products offered by EverGreater are custom-made according to customer requirements.
Custom orders may include customized size, shape, structure, logo printing, artwork design, color matching, material selection, finishing process, packaging method, or product combination.
Before production begins, customers are responsible for checking and confirming all key details, including:
- Product name
- Size
- Material
- Quantity
- Printing artwork
- Logo placement
- Color requirements
- Text content
- Spelling
- Layout
- Finishing details
- Delivery information
Once a custom order is confirmed and production has started, changes may not be possible, or additional costs and delays may apply.
6. Artwork, Logo Files, and Design Materialss
If you provide artwork, logo files, brand materials, images, packaging references, or design instructions, you confirm that you have the legal right to use them.
You are responsible for ensuring that submitted artwork does not infringe any third-party rights, including trademarks, copyrights, design rights, patents, or other intellectual property rights.
EverGreater is not responsible for legal disputes caused by customer-provided artwork, logos, images, text, or design materials.
We may use customer-provided files only for communication, quotation, sample preparation, design review, production, quality control, and order-related purposes.
7. Proofing and Confirmation
For custom printed products, artwork proofing or layout confirmation may be required before production.
Customers should carefully review all proofs before approval.
Please check:
- Spelling and grammar
- Logo position
- Text content
- Size and layout
- Colors
- Cutting lines
- Folding lines
- Printing area
- Product structure
- Quantity and specifications
Once the proof is approved, EverGreater will proceed based on the approved version. We are not responsible for errors that were present in the approved proof.
8. Samples
Samples may be available for certain products, depending on product type, material, stock availability, customization level, and project requirements.
Samples are intended to help customers check material, structure, size, printing effect, and overall product quality before bulk production.
Sample availability, sample cost, shipping cost, and lead time may vary.
A sample may not always represent the final bulk production exactly, especially when different materials, production methods, printing processes, or batch conditions are used.
For more details, please refer to our Sample Policy.
9. Minimum Order Quantity
Many custom products require a minimum order quantity because of material preparation, printing setup, mold setup, production efficiency, or supplier requirements.
The minimum order quantity may vary depending on product type, size, material, printing method, and customization level.
If you need a smaller quantity, please contact us. We may recommend suitable options based on your project needs.
10. Payment Terms
Payment terms will be confirmed before order processing.
Depending on the order type and customer agreement, payment may include:
- Full payment before production
- Deposit before production and balance before shipment
- Sample payment
- Shipping cost
- Additional cost for design adjustment, urgent production, special packaging, or other requested services
Orders may not proceed until the required payment or deposit has been received.
Bank charges, transfer fees, payment platform fees, taxes, duties, and other related costs may be the responsibility of the customer unless otherwise agreed in writing.
11. Production Lead Time
Production lead time depends on product type, quantity, material availability, artwork confirmation, sample approval, production schedule, and order complexity.
Any production time provided is an estimate and may change due to circumstances such as:
- Delayed artwork confirmation
- Design changes
- Material availability
- Large order volume
- Quality control issues
- Holidays
- Shipping delays
- Force majeure events
We will make reasonable efforts to follow the agreed production schedule, but we cannot guarantee that all delays are avoidable.
12. Shipping and Delivery
Shipping terms, delivery method, shipping cost, and estimated delivery time will be confirmed based on the order and destination.
Delivery options may include express delivery, air freight, sea freight, door-to-door service, or other agreed shipping methods.
Customers are responsible for providing accurate delivery information.
EverGreater is not responsible for delays, failed delivery, extra charges, or losses caused by incorrect shipping information provided by the customer.
Import duties, customs fees, taxes, clearance charges, and local delivery fees may be the responsibility of the customer unless otherwise agreed in writing.
For more details, please refer to our Shipping Policy.
13. Cancellations and Changes
Because custom products are made according to customer specifications, cancellations or changes may be limited once an order is confirmed.
If you need to cancel or change an order, please contact us as soon as possible.
Whether a cancellation or change can be accepted depends on the production stage.
Additional costs may apply if:
- Materials have already been purchased
- Printing plates, molds, or setup work have started
- Production has already begun
- Finished goods have been produced
- Shipping has been arranged
Custom-made products are generally not eligible for cancellation after production has started unless otherwise agreed in writing.
14. Returns and Refunds
Due to the customized nature of our products, custom-made products are generally not returnable or refundable unless there is a confirmed quality issue caused by production error.
If you believe there is a problem with your order, please contact us within a reasonable time after receiving the goods and provide clear photos, videos, quantity details, and a description of the issue.
We will review the case and may offer a suitable solution depending on the situation, such as replacement, repair, partial compensation, or other agreed support.
We are not responsible for issues caused by:
- Incorrect information provided by the customer
- Approved artwork errors
- Color differences caused by screen display or printing tolerance
- Minor size or material variation within normal production tolerance
- Damage caused by improper storage or handling after delivery
- Delays caused by shipping carriers or customs
- Customer change of mind after production
15. Color, Material, and Production Tolerance
Custom packaging production may involve reasonable variations in color, size, material texture, printing position, finishing effect, and product appearance.
These variations may be caused by different batches of raw materials, printing methods, machine settings, drying conditions, lighting, screen display, or production processes.
We make reasonable efforts to maintain consistent quality, but exact color matching or identical batch-to-batch appearance cannot always be guaranteed unless specific standards are agreed in writing before production.
16. Quality Control
EverGreater aims to provide stable product quality and reliable production support.
Quality control may include material checking, printing review, structure inspection, packaging inspection, and other production-related checks.
If special quality standards, compliance documents, certificates, testing reports, or inspection requirements are needed, customers should inform us before quotation and production.
Additional costs or lead time may apply for special testing, certification, third-party inspection, or documentation requirements.
17. Intellectual Property
EverGreater aims to provide stable product quality and reliable production support.
Quality control may include material checking, printing review, structure inspection, packaging inspection, and other production-related checks.
If special quality standards, compliance documents, certificates, testing reports, or inspection requirements are needed, customers should inform us before quotation and production.
Additional costs or lead time may apply for special testing, certification, third-party inspection, or documentation requirements.
18. Use of Product Images and Case References
We may display product photos, packaging examples, mockups, project references, or case-style images on our website and marketing materials.
If a customer provides specific confidentiality requirements, they should inform us in writing before production or project publication.
We respect reasonable confidentiality requests and can avoid displaying certain logos, brand names, or project details when required.
19. Third-Party Links and Tools
Our website may contain links to third-party websites, social media platforms, communication tools, plugins, payment tools, shipping services, or external resources.
We are not responsible for the content, security, availability, privacy practices, or terms of third-party websites or services.
When using third-party platforms, you should review their own terms and policies.
20. Limitation of Liability
To the maximum extent permitted by applicable law, EverGreater is not liable for indirect, incidental, special, consequential, or business losses arising from the use of our website, products, services, or communication.
This may include loss of profit, loss of business opportunity, production delay, shipping delay, customs delay, website interruption, data loss, or other indirect losses.
Our total liability for any confirmed claim related to an order shall not exceed the amount paid by the customer for the specific products or services involved in that claim, unless otherwise required by applicable law.
21. Force Majeure
EverGreater is not responsible for delays or failure to perform caused by events beyond our reasonable control.
These may include natural disasters, extreme weather, fire, flood, pandemic, war, strikes, labor disputes, government actions, customs delays, transportation disruption, material shortages, power outages, or other unexpected events.
If such events occur, we will make reasonable efforts to communicate with customers and reduce the impact where possible.
22. Privacy
Your use of our website and submission of personal or business information are also governed by our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use, store, and protect your information.
23. Updates to These Terms
We may update these Terms & Conditions from time to time to reflect changes in our website, business operations, products, services, or legal requirements.
Any updates will be posted on this page with a revised “Last updated” date.
By continuing to use our website after updates are posted, you agree to the updated Terms & Conditions.
24. Contact Us
If you have any questions about these Terms & Conditions, please contact us.
EverGreater
Website: https://eg-bakerysolution.com/
Email: miranda@evergreater.com
WhatsApp: 0086 13858373220
One-stop custom solutions. From boxes and cups to branded
aprons and promotional gifts. Low MOQ. 2-week delivery.