Sample Policy

Last updated: May 2026

This Sample Policy explains how EverGreater handles sample requests for custom bakery packaging, branded gifts, apparel, and related products.

Samples are provided to help customers review product material, structure, size, printing quality, finishing effect, and overall presentation before placing a bulk order.

By requesting a sample from EverGreater, you agree to the terms described in this Sample Policy.

1. About EverGreater

EverGreater provides custom bakery packaging, branded gifts, apparel, and related business packaging solutions for bakeries, dessert shops, cafés, food brands, event suppliers, retailers, and other business customers.

Our website address is:

https://eg-bakerysolution.com/

Our sample service is designed to support customers who need to check product quality, material feel, printing effect, and packaging structure before starting production.

2. Purpose of Samples

Samples are intended to help customers better understand the product before placing a bulk order.

A sample may help you check:

  • Product material
  • Packaging structure
  • Size and shape
  • Printing quality
  • Color effect
  • Surface finish
  • Thickness and texture
  • Product usability
  • Overall presentation
  • Suitability for your brand or product

Samples are especially useful for custom bakery boxes, paper cups, bags, labels, ribbons, cards, cake boards, napkins, cutlery packs, branded gifts, and apparel products.

3. Types of Samples

Depending on the product and request, samples may include different types.

Existing Samples

Existing samples are products we already have available from previous production or stock references.

These samples are usually provided to show material, structure, size, printing effect, or general product quality.

Existing samples may not include your logo or exact custom design.

Custom Samples

Custom samples are made according to your specific requirements, such as size, logo, artwork, color, material, or structure.

Custom samples may require additional production time, setup cost, printing cost, mold cost, or material preparation cost.

Digital Proofs or Mockups

For some projects, we may provide digital proofs or mockups before physical sampling.

Digital proofs are used to confirm artwork layout, logo position, color direction, and general design appearance.

A digital proof is for visual reference and may not fully represent the final material, printing, or finishing effect.

4. Sample Availability

Samples may not be available for every product, material, size, design, or custom specification.

Sample availability depends on factors such as:

  • Product type
  • Material availability
  • Current stock
  • Customization requirements
  • Printing method
  • Production schedule
  • Mold or tooling requirements
  • Minimum production requirements
  • Shipping destination

If the requested sample is not available, our team may recommend a similar sample or provide alternative product references.

5. Sample Cost

Some samples may be free, while others may require payment.

Sample cost depends on the product type, customization level, material, printing method, quantity, and production requirements.

Possible sample-related costs may include:

  • Product sample cost
  • Custom printing cost
  • Mold or tooling cost
  • Material setup cost
  • Design adjustment cost
  • Packaging cost
  • International shipping cost

If a sample fee is required, we will confirm the cost before preparing or sending the sample.

6. Shipping Cost

Even when a sample is free, shipping costs may still apply.

Sample shipping cost depends on:

  • Destination country or region
  • Package weight and size
  • Shipping method
  • Courier service
  • Delivery speed
  • Customs requirements

Customers may be asked to provide a courier account, pay shipping fees, or confirm shipping arrangements before the sample is sent.

 

Import duties, taxes, customs clearance fees, or local delivery charges may be the responsibility of the customer unless otherwise agreed in writing.

7. Sample Lead Time

Sample lead time may vary depending on the sample type.

Existing samples may be prepared more quickly, while custom samples may require additional time for design confirmation, material preparation, printing, production, finishing, and quality checking.

Sample lead time may be affected by:

  • Product complexity
  • Artwork confirmation
  • Material availability
  • Printing method
  • Custom structure
  • Production schedule
  • Holiday periods
  • Shipping method
  • Customs clearance

Any sample lead time provided by EverGreater is an estimate and may change depending on actual production or delivery conditions.

8. Custom Sample Confirmation

For custom samples, customers should confirm all necessary details before sample production begins.

These details may include:

  • Product type
  • Size
  • Material
  • Quantity
  • Logo position
  • Artwork file
  • Printing color
  • Surface finish
  • Packaging structure
  • Special requirements

Customers are responsible for checking and confirming artwork, spelling, layout, size, logo placement, and other important details before sample production.

Once a custom sample has entered production, changes may not be possible, or additional costs and delays may apply.

9. Artwork and Design Files

If you provide artwork, logos, packaging references, images, or design files for sample production, you confirm that you have the legal right to use them.

You are responsible for ensuring that submitted artwork does not infringe any third-party rights, including copyrights, trademarks, design rights, patents, or other intellectual property rights.

EverGreater is not responsible for legal issues caused by customer-provided artwork, logos, images, text, or design files.

Submitted artwork and design files will be used only for quotation, proofing, sampling, production review, and order-related communication.

10. Sample Differences and Production Tolerance

Samples are provided for reference and may not always be exactly the same as bulk production.

Differences may occur due to:

  • Different production batches
  • Material batch variation
  • Printing method
  • Machine settings
  • Color tolerance
  • Surface finishing process
  • Lighting conditions
  • Screen display differences
  • Manual assembly or finishing
  • Updated production process

Color, size, texture, thickness, printing position, and finishing effect may have reasonable production tolerance.

If strict color matching, material consistency, or special quality standards are required, please inform us before quotation and sample production.

11. Sample Approval

After receiving a sample, customers should review it carefully.

Please check:

  • Product structure
  • Size and shape
  • Material quality
  • Printing effect
  • Color direction
  • Logo position
  • Surface finish
  • Product usability
  • Packaging function
  • Overall presentation

If the sample meets your requirements, bulk production can be discussed based on the confirmed specifications.

Sample approval does not automatically start bulk production. Bulk orders require separate confirmation, quotation approval, payment arrangement, and production schedule confirmation.

12. Bulk Production After Sampling

Bulk production will be based on the final confirmed order details.

Before bulk production begins, customers should confirm:

  • Final product specifications
  • Final artwork
  • Order quantity
  • Unit price
  • Production lead time
  • Packaging method
  • Shipping method
  • Delivery address
  • Payment terms

If changes are made after sample approval, such as size, material, artwork, printing method, or quantity, the price, lead time, and final result may change.

13. Sample Return Policy

Samples are generally not returnable.

Because samples may involve preparation, handling, customization, or international shipping, we usually do not accept sample returns unless otherwise agreed in writing.

If there is a confirmed issue with a sample caused by our preparation or production, please contact us with clear photos, videos, and a description of the issue.

We will review the situation and provide a reasonable solution where applicable.

14. No Guarantee of Bulk Order Availability

Providing a sample does not guarantee that the same product, material, color, or specification will always be available for future bulk production.

Material availability, supplier conditions, production capacity, pricing, and lead time may change over time.

We recommend confirming final production details as soon as possible after sample review if you plan to place a bulk order.

15. Confidentiality of Customer Samples

If your sample project includes confidential artwork, private label designs, brand information, or unreleased product details, please inform us in writing.

We will make reasonable efforts to protect your sample-related information and use it only for communication, sampling, quotation, production preparation, and order-related purposes.

16. Contact Us

If you have any questions about our Sample Policy or would like to request a sample, please contact us.

EverGreater
Website: https://eg-bakerysolution.com/
Email: miranda@evergreater.com
WhatsApp: 0086 13858373220

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