Shipping Policy
Last updated: May 2026
This Shipping Policy explains how EverGreater handles shipping and delivery for custom bakery packaging, branded gifts, apparel, samples, and related products.
Because most of our products are customized and shipped internationally, shipping time, shipping cost, and delivery arrangements may vary depending on product type, order quantity, production schedule, destination, and shipping method.
By placing an order, requesting a sample, or arranging delivery with EverGreater, you agree to the terms described in this Shipping Policy.
1. About EverGreater
EverGreater provides custom bakery packaging, branded gifts, apparel, and related business packaging solutions for bakeries, dessert shops, cafés, food brands, event suppliers, retailers, and other business customers.
Our website address is:
https://eg-bakerysolution.com/
We support international customers with custom production, sample preparation, packaging arrangement, and delivery coordination.
2. Shipping Scope
We can support shipping to many countries and regions depending on product type, order quantity, delivery address, courier availability, customs requirements, and shipping conditions.
Shipping destinations may include:
- United States
- Canada
- United Kingdom
- European countries
- Australia
- Other international markets, depending on availability
If you are not sure whether we can ship to your location, please contact our team before placing an order or requesting a sample.
2. Shipping Scope
We can support shipping to many countries and regions depending on product type, order quantity, delivery address, courier availability, customs requirements, and shipping conditions.
Shipping destinations may include:
- United States
- Canada
- United Kingdom
- European countries
- Australia
- Other international markets, depending on availability
If you are not sure whether we can ship to your location, please contact our team before placing an order or requesting a sample.
3. Production Time Before Shipping
Most EverGreater products are custom-made. This means shipping will usually take place after production is completed.
Production time may vary depending on:
- Product type
- Order quantity
- Material availability
- Printing method
- Custom size or structure
- Artwork confirmation
- Sample approval
- Production schedule
- Packaging requirements
- Quality inspection
Any production time provided by EverGreater is an estimate. Production time may change if artwork approval is delayed, specifications are changed, materials are unavailable, or other unexpected conditions occur.
Shipping time should be calculated separately from production time unless otherwise confirmed in writing.
4. Shipping Methods
Available shipping methods may vary depending on the order size, destination, delivery urgency, and product category.
Common shipping methods may include:
- Express delivery
- Air freight
- Sea freight
- Door-to-door shipping
- DDP shipping, where available
- Customer-arranged freight pickup
- Other agreed logistics methods
For small samples or urgent documents, express delivery may be recommended.
For bulk custom packaging orders, sea freight or door-to-door shipping may be more suitable depending on order volume and delivery schedule.
5. Door-to-Door Delivery
EverGreater may support door-to-door delivery for certain countries, regions, and order types.
Door-to-door delivery can help simplify the shipping process for business customers by arranging transportation from our production side to the customer’s delivery address.
The final availability, cost, and delivery time of door-to-door service depend on:
- Destination country or region
- Product type
- Package size and weight
- Customs requirements
- Shipping route
- Freight provider availability
- Local delivery conditions
Please confirm door-to-door shipping details with our team before order confirmation.
6. DDP Shipping
DDP shipping may be available for certain destinations and orders.
DDP means “Delivered Duty Paid,” which may include international freight, customs clearance, import duties, and delivery to the agreed address, depending on the quotation and shipping arrangement.
However, DDP availability depends on the destination country, product type, customs rules, tax requirements, shipping route, and logistics provider.
If DDP shipping is included in a quotation, we will clarify the scope of service before order confirmation.
Unless DDP shipping is clearly confirmed in writing, customers may be responsible for import duties, taxes, customs fees, and local charges.
7. Shipping Cost
Shipping cost is calculated based on the actual order and delivery requirements.
Factors that may affect shipping cost include:
- Destination country or region
- Delivery address
- Product type
- Carton quantity
- Package size
- Package weight
- Shipping method
- Delivery urgency
- Customs requirements
- Fuel surcharge or logistics market conditions
Shipping cost may be quoted separately from product cost unless otherwise stated.
If the order details, package size, weight, delivery address, or shipping method change, shipping cost may also change.
8. Estimated Shipping Time
Shipping time may vary depending on the shipping method and destination.
General estimates may include:
- Express delivery: usually faster and suitable for samples or urgent small shipments
- Air freight: suitable for medium-sized urgent shipments
- Sea freight: usually more cost-effective for bulk orders but requires more time
- Door-to-door shipping: timing depends on route, customs clearance, and local delivery
All shipping times are estimates only. Actual delivery time may be affected by customs clearance, weather, holidays, carrier delays, port congestion, flight changes, customs inspection, local delivery issues, or other circumstances beyond our control.
9. Sample Shipping
Samples may be shipped separately from bulk orders.
Sample shipping cost may be charged even if the sample product itself is free.
Sample shipping cost depends on:
- Destination
- Package size
- Package weight
- Courier service
- Delivery speed
- Customs requirements
Customers may be asked to provide a courier account, pay the sample shipping fee, or confirm shipping arrangements before the sample is sent.
For more information, please refer to our Sample Policy.
10. Customer Shipping Information
Customers are responsible for providing accurate and complete shipping information.
Please make sure the following details are correct:
- Recipient name
- Company name
- Street address
- City
- State or province
- Postal code
- Country
- Phone number
- Email address
- Tax ID, VAT number, EORI number, or import information, if required
- Delivery instructions, if any
EverGreater is not responsible for delivery delays, returned shipments, additional charges, failed delivery, or lost packages caused by incorrect or incomplete shipping information provided by the customer.
11. Customs, Duties, and Taxes
International shipments may be subject to customs clearance, import duties, VAT, taxes, customs inspection fees, local delivery fees, or other charges.
Unless otherwise agreed in writing, customers are responsible for any duties, taxes, customs charges, or local fees required by the destination country.
Customs policies vary by country and may change over time.
EverGreater cannot guarantee customs clearance time or the final amount of duties, taxes, or customs-related charges.
If your order requires specific customs documents, certificates, product descriptions, HS codes, invoices, or declarations, please inform us before shipping arrangement.
12. Shipping Documents
Depending on the order and shipping method, shipping documents may include:
- Commercial invoice
- Packing list
- Shipping label
- Tracking number
- Bill of lading
- Airway bill
- Customs declaration
- Certificate or compliance document, if required and available
If you need special documentation, please inform us before order confirmation or before shipment.
Additional costs or lead time may apply for special documents, certificates, testing reports, or third-party inspection requirements.
13. Tracking Information
When tracking information is available, we will provide it after the shipment has been arranged.
Please note that tracking updates may take time to appear in the carrier system.
For sea freight, tracking may not update as frequently as express delivery.
If you have questions about shipment status, please contact our team with your order information.
14. Delivery Delays
We make reasonable efforts to support timely shipping and delivery, but delivery dates are not guaranteed unless specifically agreed in writing.
Delivery may be delayed due to:
- Customs clearance
- Customs inspection
- Weather conditions
- Public holidays
- Carrier delays
- Port congestion
- Flight or vessel schedule changes
- Local delivery issues
- Incorrect shipping information
- Import restrictions
- Force majeure events
- Delays caused by the customer’s late response or missing documents
EverGreater is not responsible for losses caused by shipping delays beyond our reasonable control.
15. Damaged or Missing Goods
Customers should inspect packages as soon as possible after delivery.
If goods are damaged, missing, or visibly affected during transportation, please contact us promptly and provide:
- Clear photos of the outer cartons
- Clear photos of damaged products
- Photos of labels or tracking information
- Quantity affected
- Description of the issue
- Delivery date
- Any carrier damage report, if available
We will review the situation and help communicate with the logistics provider where applicable.
Solutions may vary depending on shipping terms, carrier responsibility, insurance coverage, product condition, and order details.
16. Shipping Insurance
Shipping insurance may be available depending on the shipping method, product value, and logistics provider.
If you require shipping insurance, please inform us before shipment arrangement.
Additional insurance cost may apply.
If shipping insurance is not requested or not available, compensation for damaged, delayed, or lost goods may be limited according to the carrier’s policy or the agreed shipping terms.
16. Shipping Insurance
Shipping insurance may be available depending on the shipping method, product value, and logistics provider.
If you require shipping insurance, please inform us before shipment arrangement.
Additional insurance cost may apply.
If shipping insurance is not requested or not available, compensation for damaged, delayed, or lost goods may be limited according to the carrier’s policy or the agreed shipping terms.
17. Returned Shipments
A shipment may be returned due to reasons such as incorrect address, failed delivery attempts, customs refusal, unpaid duties, missing import documents, or refusal to accept delivery.
If a shipment is returned, additional costs may apply, including:
- Return shipping cost
- Re-shipping cost
- Storage fee
- Customs fee
- Handling fee
- Product replacement cost, if applicable
Customers are responsible for costs caused by incorrect information, refusal to receive goods, or failure to complete customs clearance.
18. Customer-Arranged Shipping
Customers may choose to arrange their own freight forwarder or courier pickup, if agreed in advance.
In this case, the customer is responsible for coordinating pickup, shipping cost, customs clearance, insurance, and delivery after the goods are handed over to the selected carrier or freight forwarder.
EverGreater is not responsible for delays, loss, damage, or additional charges caused by customer-arranged logistics after handover, unless otherwise agreed in writing.
19. Storage Before Shipment
If goods are ready but shipment is delayed due to customer reasons, such as late payment, missing delivery information, delayed freight arrangement, or delayed customs documents, storage may be required.
We may provide limited short-term storage where possible.
Additional storage fees may apply if goods need to be stored for an extended period.
20. Force Majeure
EverGreater is not responsible for shipping delays or failure to deliver caused by events beyond our reasonable control.
These may include natural disasters, severe weather, fire, flood, pandemic, war, strikes, labor disputes, port congestion, customs restrictions, transportation disruption, material shortages, government actions, power outages, or other unexpected events.
If such events occur, we will make reasonable efforts to communicate with customers and reduce the impact where possible.
21. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in our shipping methods, logistics partners, international shipping conditions, business operations, or legal requirements.
Any updates will be posted on this page with a revised “Last updated” date.
We encourage customers to review this page periodically.
22. Contact Us
If you have any questions about shipping, delivery options, DDP service, sample delivery, or order logistics, please contact us.
EverGreater
Website: https://eg-bakerysolution.com/
Email: miranda@evergreater.com
WhatsApp: 0086 13858373220
One-stop custom solutions. From boxes and cups to branded
aprons and promotional gifts. Low MOQ. 2-week delivery.